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Compensation

See what you can claim

What you may be able to get after a power cut in Malta, and how to ask for it. Reġa' Mar isn't part of Enemalta or the government, so check the official pages before you rely on this.

Check home paymentsDamaged appliance

Last checked 5 November 2026.

Homes

Cuts in July and August 2026

The government is paying households that lost power for 6 hours or more in total over July and August 2026. Most homes don't need to apply. The money comes off your electricity bill, shown as Pagament ex gratia / Ex-Gratia Payment.

Total hours without powerPayment
6 to 8 hours€60
Over 8, up to 12 hours€70
Over 12, up to 24 hours€80
Over 24, up to 36 hours€90
Over 36, up to 48 hours€100
Over 48 hours€110

Think you qualify but didn't get it? Apply on Enemalta's payment portal by 31 January 2027. For questions about the payment, call 153, extension 15.

Businesses

Shops, offices and other non-residential accounts

Accounts that lost power for 6 hours or more in total between 1 July and 31 August 2026 can apply. Enemalta checks the hours you give, and the payment is credited to your bill.

Total hours without power% of average monthly bill*
6 to 8 hours100%
Over 8, up to 12 hours120%
Over 12, up to 24 hours140%
Over 24, up to 36 hours160%
Over 36, up to 48 hours180%
Over 48 hours200%

*Average for June, July and August 2025. The most any account can get is €10,000.

We couldn't find a closing date, so apply soon.

Any cut

If a cut damaged an appliance

This is a separate claim, for homes and businesses. It isn't limited to the summer of 2026. Enemalta looks into each claim and pays only if it confirms it is liable, so not every claim succeeds.

Enemalta won't consider a claim without documented evidence. It's worth keeping:

  • A technician's report saying what broke and why.
  • The fiscal receipt or invoice for the appliance and the repair.
  • Photos of the damage.
  • The date and time of the cut, and any report number if you reported it.

Enemalta's page doesn't give a deadline, so claim as soon as you can. Your home insurance may also cover the damage.

If you disagree

If your claim is refused

  • Enemalta's Advisory Board reviews claimed amounts of up to €3,500, using Form M2.
  • The Regulator for Energy and Water Services (REWS) also handles disputes.

Where next?

Be ready next timeSee what would keep your home running.Start planningFind who to callEnemalta, emergencies and support.Get help